24/7 AI Call Answering
Reduce missed calls with AI answering coverage for nights, weekends, and holidays.
Every Feature a Contractor Needs
AI-powered call answering built exclusively for HVAC, plumbing, electrical, and roofing businesses.
Emergency Triage
AI detects real emergencies (burst pipes, no-heat, electrical hazards) and separates them from routine inquiries.
Fast Emergency Alerts
When a true emergency is detected, your on-call team gets alerted quickly with the captured job details.
Natural Conversation
The agent follows your brand voice, service area, and disclosure preferences while collecting the details your team needs.
Appointment Request Capture
Captures appointment requests and handoff details so your team can confirm the booking in your existing calendar or CRM.
Real-Time Analytics
Dashboard shows every call, transcript, emergency detected, and lead opportunities flagged in real time.
Call Transcripts & Recordings
Every call recorded, transcribed, and summarized by AI. Review any call in seconds.
Follow-up Handoff Notes
Call summaries preserve appointment requests, callback details, and review opportunities for your team workflow.
Workflow Handoff
Use OnCrew standalone at launch, then route call summaries and booking details into your team workflow during setup.
Frequently Asked Questions
Does the AI sound natural to callers?
Yes. The AI is configured with your business name, services, service area, and disclosure preferences so calls feel natural while still following your setup rules.
How does emergency detection work?
The AI recognizes emergency keywords and urgency signals (burst pipes, gas leaks, no heat in winter, electrical hazards) and alerts your team workflow instead of treating the call like a routine request.
How do workflow handoffs work?
OnCrew works standalone at launch. During setup, we help you route call summaries, appointment requests, and urgent alerts into the workflow your team already uses.
Can I customize what the AI says?
Absolutely. During setup, we configure the AI with your business name, services offered, service area, pricing guidelines, and any custom scripts you want. You can update these anytime from your dashboard.