Predictable pricing. Same price at 2 a.m.

Setup takes about 10 minutes, and your AI receptionist answers in your business name with your hours, services and service area. Forward the calls you miss and see real results before paying anything: captured emergencies, appointment requests and full transcripts. No credit card is needed to start, and if you never add one the trial simply ends. An account that already had a plan restarts on a card, with no second trial. If you have set up your line but Emily has had fewer than three real conversations by the last days of the trial, we extend it once by 14 days, still with no card.

Call the demo line at (213) 319-5075. The receptionist asks what kind of business you run and answers as its front desk, and you can ask her anything about OnCrew.

Each extra minute is $0.49 on Starter, $0.39 on Pro, $0.29 on Multi-Truck, billed on your next invoice, and your line keeps answering. Alert texts have a monthly allowance too: 150 on Starter, 500 on Pro and 1,500 on Multi-Truck, then $0.05 per text. Your billing page shows how many minutes you have used and how many are left. If you go over every month, check the plan above yours: past 354 minutes of answered calls a month, Pro at $149 costs less than Starter plus overage.

No. A call where the caller never says a word is not counted against your plan, however long it lasts: an auto-dialer holding the line or a caller hanging up on the greeting. Robocalls and sales calls our filter recognizes, calls from your own team's listed numbers and your own test calls are not counted either. Only calls where a caller actually speaks with Emily count toward your plan.

A 1,500-minute month (about 1,250 typical calls) is $349 on Multi-Truck. Staying on Pro would be $149 plus 1,000 extra minutes at $0.39/min, $539 in plan and overage charges, so move up from your billing page before the storm. Plan changes take effect right away.

Yes, that is what Starter is for. When you are under a sink or on a roof, the calls you cannot pick up go to Emily instead of voicemail, and each one comes back to you as a name, a number, an address and what they need. Your phone still rings first; she only takes what gets away. The more calls you miss, the faster she pays for herself. If you pick up nearly everything during the day, forward nights and weekends, or put your OnCrew number on your website as a second line, and she covers the hours you are off.

Yes. Move up or down from the billing page in your dashboard whenever your call volume changes. It shows the exact price change before you confirm.

No. Setup is included on every plan: a few questions about your business, and your AI receptionist and number are created when your trial starts. If you want a hand, reply to your welcome email and we help you finish by email.

Yes. Plans are month to month, with no contract and no cancellation fee. The account owner cancels on the Billing page in the dashboard (a reason, an offer to pause instead that you can skip, then a confirm), with no phone call and no email. Your line keeps answering until the end of the month you already paid for, nothing more is charged, and you can undo the cancel until then. Annual billing, on request only, is paid a year ahead and does not renew once cancelled.

A business number you forward to OnCrew never leaves your carrier: when your plan ends, turn forwarding off, and if your calls still forward to us, we text and email you the code that turns forwarding off. A number OnCrew provides for you, or one you moved to OnCrew, can be moved to another carrier at your request, at no charge from OnCrew: email hello@oncrew.ai. If you cancel, we hold that number for 90 days, so a restart in that time keeps it.

Yes. If OnCrew does not earn its keep in your first 30 days as a paying customer, email hello@oncrew.ai and we refund your subscription fee for that period. One person reads every refund request and replies within one business day.

Yes. OnCrew answers the calls your existing line does not pick up, so your number and your phones stay as they are. It takes forwarded calls from a cell (Verizon, AT&T, T-Mobile), a landline (Verizon, AT&T, Spectrum, CenturyLink) and office systems and VoIP services such as Verizon One Talk, Nextiva, 8x8, Dialpad, Ooma Office, GoTo Connect, Grasshopper, Zoom Phone, Comcast Business Voice, RingCentral, Google Voice and Vonage. Your setup page shows the exact step for your system; on an office system it is a forwarding setting, not a keypad code.

No. Spanish (Latin American) is a setting you switch on in your dashboard, and a call answered in Spanish counts the same as any other call: no surcharge and no separate plan. English and Spanish are the languages Emily speaks today.

Yes. Annual billing is available on request and takes two months off any plan: $490, $1,490 or $3,490 a year. Checkout is monthly, so email hello@oncrew.ai and we reply with an annual payment link.